Account management

Learn how to manage your ArcGIS Location Platform account settings and preferences.

Sign up

To start building applications with ArcGIS Location Platform, you need an account. If you have not done so already, sign up for an ArcGIS Location Platform account. You can sign up for free and access location services through a generous free tier of service.

When you sign up for an account you will need the following:

1. An email address that is not currently assigned to another ArcGIS account. You will be asked to verify your email as part of the sign up process.
2. User name requirements:
   • must be unique (cannot be the same name assigned to another ArcGIS user)
   • must be between 6 and 128 characters in length
   • must not include any special characters other than . (dot), _ (underscore), @ (at sign), and - (hyphen)
   • dot, hyphen, underscore or at sign cannot be the first or last character of the username
   • must not include spaces
3. Password requirements:
   • must not match your user name
   • must be at least 8 characters in length
   • must have at least one letter and at least one number
4. Assign a unique portal URL. Your portal is where you will create and manage your content and services. Your portal URL provides easy access to your content. The following rules apply to the portal URL:
   • must be at least 3 characters and no longer than 16 characters
   • must contain only the ASCII letters a through z (case-insensitive), the digits 0 through 9, and the hyphen (-)
   • must not be assigned to another ArcGIS.com portal
   • For example, if your company name is Example Co., you may choose a portal URL example-co, and your full portal URL will be https://example-co.maps.arcgis.com. This URL cannot be changed after your account is created.
5. Assign a security question and your answer.
6. Accept the ArcGIS Location Platform agreement and Esri's privacy policy.

After you complete the sign up form you will receive a confirmation email. Complete the sign up process by following the instructions in the email. You have up to 24 hours to activate your account.

Get started for free with ArcGIS Location Platform

Account preferences

Learn how to use the Preferences page to manage your ArcGIS Location Platform account settings and preferences.

• About you helps us provide you with the most relevant content recommendations on your dashboard pages and email communications. You initially answered these at sign up. You can visit this preferences page at any time to update your preferences.

• Email communication preferences leads to a page on esri.com where you can manage all your email communications from Esri in one place.

• Account settings takes you to a user profile page on your portal where you can update account settings such as login, password and security, or linked accounts information.

• Usability studies if you are interested to help us improve ArcGIS Location Platform and you are a fit with an active user experience study, we will send you an email to invite you to participate. Since these activities are completely voluntary, you can always say no to an invite.

• "Do not show this message again" checkboxes where you can reset all "Do not show this message again" checkboxes in your ArcGIS Location Platform experience.

Change your email address

Follow these steps to change your email address.

1. Log in to your account at location.arcgis.com.
2. In the upper right corner of the top navigation bar, click your user name. This will open a menu.
3. Click Profile settings. This will navigate to your portal app home screen.
4. From your portal app home screen, click the Organization tab in the top-nav.
5. From your organization overview page, click on the Members tab.
6. In the list of your organization members, identify the account to update and click the 3 dots ... that appear on the right column of that row.
7. Click Edit email address.
8. Enter your new email address, and then reenter the same email address, and then click Save.
9. Within a few minutes you will receive an email on the new email address asking you to confirm the new address. This must be done within 60 minutes or the account will revert back to the prior email address.
10. Once confirmed you will receive another email confirming your account changes.

Manage your email subscriptions

If you signed up for email from Esri and you would like to manage your email subscriptions, do the following:

1. Log in to your account at location.arcgis.com.
2. In the upper right corner of the top navigation bar, click your user name. This will open a menu.
3. Click Profile settings. This will navigate to your portal app home screen.
4. Near the bottom of your user profile card, click View my settings.
5. With the General tab selected, scroll the page near the bottom to the section Manage email from Esri, and click Set email preferences.
6. From the Manage your subscriptions page there are several choices, follow the instructions.

Change your profile picture

Follow these steps to change the profile picture that appears on your account. Profile images can be 200x200 PNG formatted images.

1. Log in to your account at location.arcgis.com.
2. In the upper right corner of the top navigation bar, click your user name. This will open a menu.
3. Click Profile settings. This will navigate to your portal app home screen.
4. From your portal app home screen, click on the existing user image.
5. An Update profile photo modal will open. You can drag and drop a new image or click browse... to locate a new image from your device.
6. Use the slider to scale your new image to fit. You can also click Change photo to select a different image.
7. When you are done, click Save.

Inactive account

Esri determines inactive ArcGIS Location Platform subscriptions by reviewing your account log-in and service transaction history.

To maintain active status, your ArcGIS Location Platform subscription must meet at least one of the following criteria:

• Enable pay-as-you-go and have a valid credit card on file, or have an active voucher or purchase order on file with a positive balance.
• Have recorded usage on at least one (non-storage) location service in the prior 12 months/12 billing cycles.

An account that does not meet this criteria is considered inactive and is scheduled for suspension and then deletion.

If your account is identified as inactive, your account is suspended and a notification email is sent to the email address registered to your account. At this point you have 30 days to resolve the suspended status by taking one of the actions above and described in the email. After 30 days, if the suspended status is not resolved, your subscription is cancelled. One final email is sent to the email address registered to your account.

Cancelled accounts can be reconciled within 14 days but require you to contact Esri Customer Service or your local distributor. While your account is suspended, you can log in to your account and your data is still available for download. After 14 days the cancelled subscription is deleted along with all data. A deleted subscription cannot be recovered.

Account suspension

Your account may get suspended if one of the following conditions are true:

• Attempt to bill your payment method failed.
• You have a non-zero billing balance but do not have a valid payment method on file.
• Abuse was detected on your account and your account was suspended to limit the abuse.

If your account gets suspended, a notification email is sent to the email address registered to your account. At this point you have 30 days to resolve the suspended status by taking one of the actions above and described in the email. After 30 days, if the suspended status is not resolved, your subscription is cancelled. One final email is sent to the email address registered to your account.

In most cases, a suspended account can be reactivated by going to your dashboard billing page and updating your payment method. If this does not resolve your issue, or your account was suspended for another reason, you must contact Esri Customer Service or your local distributor. Have your subscription ID available.