Preferences

Learn how to use the Preferences page to manage your ArcGIS Location Platform account settings and preferences.

• About you helps us provide you with the most relevant content recommendations on your dashboard pages and email communications. You initially answered these at sign up. You can visit this preferences page at any time to update your preferences.

• Email communication preferences leads to a page on esri.com where you can manage all your email communications from Esri in one place.

• Account settings takes you to a user profile page on your portal where you can update account settings such as login, password and security, or linked accounts information.

• Usability studies if you are interested to help us improve ArcGIS Location Platform and you are a fit with an active user experience study, we will send you an email to invite you to participate. Since these activities are completely voluntary, you can always say no to an invite.

• "Do not show this message again" checkboxes where you can reset all "Do not show this message again" checkboxes in your ArcGIS Location Platform experience.

Change your email address

Follow these steps to change your email address.

1. Log in to your account at location.arcgis.com.
2. In the upper right corner of the top navigation bar, click your user name. This will open a menu.
3. Click Profile settings. This will navigate to your portal app home screen.
4. From your portal app home screen, click the Organization tab in the top-nav.
5. From your organization overview page, click on the Members tab.
6. In the list of your organization members, identify the account to update and click the 3 dots ... that appear on the right column of that row.
7. Click Edit email address.
8. Enter your new email address, and then reenter the same email address, and then click Save.
9. Within a few minutes you will receive an email on the new email address asking you to confirm the new address. This must be done within 60 minutes or the account will revert back to the prior email address.
10. Once confirmed you will receive another email confirming your account changes.

Manage your email subscriptions

If you signed up for email from Esri and you would like to manage your email subscriptions, do the following:

1. Log in to your account at location.arcgis.com.
2. In the upper right corner of the top navigation bar, click your user name. This will open a menu.
3. Click Profile settings. This will navigate to your portal app home screen.
4. Near the bottom of your user profile card, click View my settings.
5. With the General tab selected, scroll the page near the bottom to the section Manage email from Esri, and click Set email preferences.
6. From the Manage your subscriptions page there are several choices, follow the instructions.

Change your profile picture

Follow these steps to change the profile picture that appears on your account. Profile images can be 200x200 PNG formatted images.

1. Log in to your account at location.arcgis.com.
2. In the upper right corner of the top navigation bar, click your user name. This will open a menu.
3. Click Profile settings. This will navigate to your portal app home screen.
4. From your portal app home screen, click on the existing user image.
5. An Update profile photo modal will open. You can drag and drop a new image or click browse... to locate a new image from your device.
6. Use the slider to scale your new image to fit. You can also click Change photo to select a different image.
7. When you are done, click Save.

Inactive account

Esri determines inactive ArcGIS Location Platform subscriptions by reviewing your account log-in and service transaction history.

To maintain active status, your ArcGIS Location Platform subscription must meet at least one of the following criteria:

• Enable Pay-as-You-Go and have a valid credit card on file.
• Have an active voucher or PO on file.
• Have recorded usage above the free tier on at least one (non-storage) location service in the prior 12 months/12 billing cycles.

An account that does not meet this criteria is considered inactive and is scheduled for suspension and then deletion.

If your account is identified as inactive, a notification email is sent to the email address registered to your account. At this point you have 30 days to resolve the inactive status by taking one of the actions above. After 30 days, if the inactive status is not resolved, your subscription is cancelled. One final email is sent to the email address registered to your account. Cancelled accounts can be reconciled within 14 days but require you to contact Esri Customer Service. After 14 days the cancelled subscription is deleted. A deleted subscription cannot be recovered.